Privacy Policy

1. Who is responsible for your personal data?

GRadvise is the data controller for the processing of personal data through Wijn Online Bestellen.

Wijn Online Bestellen is an initiative and trading activity of GRadvise.

GRadvise
Eikenlaan 23
9431 CN Westerbork
The Netherlands

Email: hallo@wijn-online-bestellen.nl
Chamber of Commerce: 84506571
VAT number: NL003973618B53

2. What personal data do we process?

Depending on how you use Wijn Online Bestellen, we may process the following personal data:

• First and last name
• Address details
• Email address
• Telephone number
• Date of birth
• Age verification information
• Account and registration details
• Order and purchase history
• Delivery details
• Payment and transaction information
• Wine preferences and taste profiles
• Communication and customer service history
• Newsletter and marketing preferences
• Technical information such as IP address and browser data
• Website usage and cookie information

We only process personal data that is relevant to the purpose for which it was collected.

3. Registration and membership

Wijn Online Bestellen may operate a members-only environment. Registration may therefore be required to view products, receive personalised recommendations or place orders.

During registration we may request information including your name, email address, date of birth and wine preferences.

Your date of birth may be used to verify that you meet the minimum legal age requirements for purchasing alcohol.

4. Why do we process your personal data?

We may process personal data for the following purposes:

• Creating and managing your customer account
• Processing and delivering orders
• Processing payments
• Providing customer service
• Handling complaints and returns
• Performing or facilitating age verification
• Complying with legal obligations
• Maintaining our financial administration
• Preventing fraud and misuse
• Improving our website and services
• Creating wine taste profiles
• Providing personalised wine recommendations
• Sending newsletters and marketing communications where permitted
• Analysing the use of our website
• Improving our product range and recommendations

5. Legal bases for processing

Under the GDPR, we process personal data only where there is a valid legal basis.

Depending on the situation, processing may be based on:

• Performance of a contract – for example when processing and delivering an order.
• Legal obligation – for example tax administration and legal requirements relating to the sale of alcohol.
• Legitimate interest – for example fraud prevention, website security and improvement of our services.
• Consent – for example where consent is required for marketing, cookies or certain personalised communications.

Where processing is based on consent, you may withdraw that consent at any time.

6. Wine preferences, taste profiles and AI

Wijn Online Bestellen may use information about your wine preferences, previous purchases and choices to create a personal taste profile.

Automated systems and artificial intelligence may be used to analyse this information and provide personalised wine recommendations.

These recommendations are intended to help you discover wines that may suit your preferences.

They do not guarantee that a particular wine will meet your personal taste.

We do not intend to use automated decision-making that produces legal effects or similarly significant effects on you solely on the basis of automated processing.

7. Orders, suppliers and fulfilment

To process and deliver your order, personal data may be shared with parties involved in fulfilling the order.

These may include:

• Wine suppliers and importers
• Wholesalers
• Fulfilment partners
• Warehouse partners
• Shipping and delivery companies
• Payment providers

Only information reasonably necessary to perform the relevant service is shared.

8. Delivery and age verification

Alcoholic products may only be delivered to persons aged 18 years or older.

The carrier is responsible for performing the age verification at the time of delivery.

For this purpose, the carrier may process information necessary to establish whether the recipient meets the legal age requirement.

Wijn Online Bestellen does not normally receive or store a copy of the identification document shown to the carrier.

9. Payments

Wijn Online Bestellen may use external payment providers or payment request services.

These parties may independently process payment information, transaction details and other information necessary to complete the payment.

Wijn Online Bestellen does not store complete payment card or bank login credentials.

10. Newsletters and marketing

Where permitted, we may use your email address to send information about products, offers, wine recommendations and other relevant Wijn Online Bestellen communications.

We may use an external email marketing provider such as MailerLite or another comparable service.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the relevant email.

Transactional messages relating to an order or account are not marketing communications and may still be sent when necessary.

11. Website, WordPress and WooCommerce

Wijn Online Bestellen uses website and e-commerce technology such as WordPress and WooCommerce.

These systems may process information required to operate customer accounts, shopping functionality, orders and website security.

Hosting providers and technical service providers may also process personal data where this is necessary for the operation and security of the website.

12. Cookies and similar technologies

Wijn Online Bestellen may use functional, analytical and, where permitted, marketing cookies.

Functional cookies are used to make the website work correctly.

Analytical cookies may be used to understand how the website is used and to improve its performance.

Marketing or tracking cookies are used only where legally permitted and, where required, after obtaining your consent.

More information may be provided in our separate Cookie Policy.

13. Sharing personal data with third parties

GRadvise may share personal data with third parties where this is necessary for the operation of Wijn Online Bestellen.

Examples include:

• Hosting and IT providers
• Website and software providers
• Payment providers
• Accounting and administration providers
• Suppliers and fulfilment partners
• Carriers and delivery companies
• Email and marketing providers
• Security and anti-fraud services

Where required, agreements are made with processors regarding the protection and processing of personal data.

GRadvise does not sell personal data.

Personal data may also be disclosed where this is required by law or by a competent authority.

14. Transfers outside the European Economic Area

Some of the service providers used by Wijn Online Bestellen may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, GRadvise aims to ensure that an appropriate legal transfer mechanism is used.

This may include an adequacy decision, the EU-US Data Privacy Framework for participating organisations, Standard Contractual Clauses or another legally permitted safeguard.

15. How long do we keep personal data?

We do not retain personal data longer than necessary for the purpose for which it was collected, unless a longer retention period is required by law.

Financial and transaction records may be retained for the period required under Dutch tax and accounting legislation.

Customer account information may be retained while the account is active and for a reasonable period thereafter where necessary for administration, disputes or legal obligations.

Marketing data is retained until consent is withdrawn, the customer unsubscribes or the data is no longer reasonably required.

16. Security

GRadvise takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure and alteration.

Measures may include website security, access controls, software updates, encryption where appropriate, firewalls and security monitoring.

No method of electronic storage or internet transmission can be guaranteed to be completely secure.

17. Your privacy rights

Under the GDPR you may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent

These rights are subject to the conditions and exceptions provided by applicable data protection law.

Requests can be sent to: hallo@wijn-online-bestellen.nl .

We may ask for additional information where reasonably necessary to verify your identity.

18. Complaints

If you have a complaint about how we process your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent supervisory authority.

19. Changes to this Privacy Policy

GRadvise may update this Privacy Policy from time to time, for example when our services, technology or legal requirements change.

The most recent version will always be published on wijn-online-bestellen.nl.